Disputing a transaction
What to do if something doesn't look right.
Updated Wed, Oct 14
Opening a dispute
Open the transaction and select Report a problem. Tell us what happened and include any details that will help us investigate.
Provisional credit
While we investigate, we usually issue a provisional credit within 2 business days. You'll receive updates in Notifications.
Resolution
When our review is complete, we'll notify you of the outcome. If it's resolved in your favor, the provisional credit becomes permanent.
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